Here are frequently asked questions that might provide you an answer to you question without the need to submit a Service & Support ticket.

My Samick Digital piano won’t turn on. I have checked the plug and it is plugged in. What do I do?
  Sometimes an outlet is connected to a wall switch so you can turn on a table lamp from a wall switch. Make sure it’s in the “on” position if there is...
Tue, 29 Sep, 2015 at 2:53 PM
How do I take care of the finish of my Samick Digital Piano?
Your Samick Digital Piano has a very durable high polished finish and can be leaned with a clean, damp, soft cloth with a final wipe with a dry soft cloth...
Tue, 29 Sep, 2015 at 2:54 PM
I’ve heard that pianos need to be tuned and adjusted from time to time. How often and how do I do this?
 This is true of acoustic pianos that are made natural materials with strings held in high tension. You Digital piano is completely maintenance free and ...
Tue, 29 Sep, 2015 at 2:54 PM
I’ve heard that I should always place a piano on an inside wall. Is this true?
  Because your digital piano is not as subject to environmental changes as an acoustic piano, you may place wherever you like within reason. It should b...
Tue, 29 Sep, 2015 at 2:55 PM
I turn on my piano. I know it’s on because everything lights up but there is no sound. What’s wrong?
 Sometimes it’s the most obvious thing. Make sure you have you have your volume controls turned up. Another place to look is with the headphones. When yo...
Tue, 29 Sep, 2015 at 2:55 PM
I don’t think my pedals are working? What should I do?
  There is a cable (One cable controls all three pedals) with a small connector going from the pedal to a plug under the piano. This plug will only fit ...
Tue, 29 Sep, 2015 at 2:56 PM
My piano has two headphone jacks. Which one should I use?
 Either one. Up to you. There are two jacks so that two people can play together, each wearing headphones. Duets or teacher/student playing in privacy is ...
Tue, 29 Sep, 2015 at 2:56 PM
I can’t find my owner’s manual. How do I get replacement.
 Just fill in the service and support request and well send you a new one.
Tue, 29 Sep, 2015 at 2:56 PM